Guest frequently asked questions regarding our Spa Sanitation Program in response to Covid-19. Should you have ANY further questions or concerns we are here to put your mind at ease.
What is The Spa at The Naples Beach Hotel & Golf Club doing to keep guests safe from germs?
The Spa at The Naples Beach Hotel & Golf Club follows strict guidelines in accordance with State Board, CDC, OSHA and other state/local agencies. Our team has gone through COVID-19 training including sanitation and infection control procedures to ensure guests and staff are safe and risk for transmission of germs is low. Additional cleaning and disinfecting check points have been implemented along with daily operation modifications.
What can I expect to be different when I return to the Spa after COVID-19?
Guest will notice increased frequency of certain sanitation measures (cleaning of surfaces, credit card machines after use). In an effort to maintain social distancing guidelines for your safety, our lounge areas will remain closed for the present. This includes locker room, sauna, steam and jacuzzi.
Is a mask required in the spa?
Both service providers and guest are required to wear mask while in the spa to minimize the risk of transmission of germs. However, we will monitor and re-evaluate this policy in accordance with COVID-19 developments. We hope the use PPE will not detract from your service experience and will do our best to provide you with a relaxing and personalized service.
Are rooms cleaned after each massage or facial?
The Spa at The Naples Beach Hotel & Golf Club will be limiting the number of guests receiving services at any given time. This will allow us to thoroughly sanitize all surfaces after each guest. Linens have been washed with a commercial grade detergent in hot water and dried at a very high temperature. Massage beds are sanitized after each guest and ALL linens are replaced.
What cleaning agents are used in the treatment rooms, pedicure basin/bowls?
Our disinfectants are hospital grade EPA registered disinfectants which are approved and effective against specific bacteria, fungi, and viruses.
How often are facial or nail tools cleaned?
We have chosen single use tools that are disposed of following each service whenever possible. All metal tools that are designed for multiple use are thoroughly washed and disinfected after every guest with a EPA registered disinfectant.
Have staff been COVID-19 tested?
Proper protocols have been implemented for our staff with guidelines from CDC to assess employee health and identify warning signs and symptoms of COVID-19. While staff testing is not mandated, temperature readings are taken daily with non-touch thermometers. Any staff member experiencing an elevated temperature or exhibiting any symptoms is not permitted to work.
What if I don’t feel well on the day of my service, will there be a cancellation fee?
We have reduced our cancellation window to 2 hours prior to your service and would be happy to cancel or reschedule your appointment without penalty or charge if you are feeling unwell. Services cancelled with less than 2 hours’ notice will be charged 50% so that our service providers can be compensated. No show appointments will be billed the full amount of the service reserved.
Call The Spa at 239-659-4304 for further information.